A self-service biometric system will be introduced at MFCs.
A new development — a biometric self-service — was presented to Deputy Prime Minister Dmitry Grigorenko at the IT forum "Digital Solutions." The service will allow people to receive services without a passport and without contacting a specialist. A person will be able to confirm their identity by biometrics, and an AI assistant will help to prepare the required document. "Biometric services are already available in four Russian regions, and two more are preparing to implement such a service. The next step is identity verification and receipt of a service without interaction with a specialist, which will make the customer journey even simpler. At the same time, biometrics are voluntary; a person will always be able to choose how to apply for a service — with an MFC employee or at a self-service kiosk," Grigorenko noted. Documents can be received via QR code or in paper form.
Photo: telegram/Government of Russia
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